GEO-NETMARKETING&DESIGN

Customer/Technical Support


Our Customer Support is second to none!
For sales and customer service, simply contact Geo-Net Marketing & Design at:
864-525-0905


Technical support is provided by the top-notch EZ-NetTools™ Customer Support team. Anyone with a current EZ-NetTools™ Hostware Account can receive answers to their technical questions regarding the system free of charge. Live technical support is available by phone, via Microsoft Instant Messenger, or Live Chat. Additional online help is available through e-mail and website help screens which are located throughout the system.

Phone Support:
Free, unlimited telephone support is available for all EZ-NetTools™ users. The support staff works hard to provide friendly support in an efficient manner, and help resolve immediate technical concerns.

Customer support hours are Monday through Friday, 8am to 7pm, and Saturdays from 8am to 12pm (all times are Mountain Standard Time). To reach EZ-NetTools™ Support by phone, call:
208-356-6887

E-Mail Support:
Many people prefer the convenience of e-mail to inquire of customer support - this way they can ask a question 24 hours a day 7 days a week, and promptly receive a knowledgable answer. The support staff is dedicated to answer all e-mail inquiries within 1 business day.

Online Support:
An entire section of EZ-NetTools™ labeled "Resources" is dedicated to providing information on the details of our system. Within EZ-NetTools™ itself, direct links guide users to "help screens" which provide information simultaneous to the use of this comprehensive system. Online support is also available via Microsoft Instant Messenger or Live Chat. This cutting edge support technology includes the same advantages of live phone support without the phone -- communication in real-time with a real person.

In addition to our excellent live customer support, we also publish a monthly "e-zine" called "EZ-NetAdvantage" where you can find helpful articles, tips and tricks, and information about updates. Go to www.eznetadvantage.com to see the current issue.